Frequently Asked Questions

Everything you need to know about shopping with Lizzard & Lizzy.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Are your products sustainably sourced?

At Lizzard & Lizzy, we prioritize quality and ethics. We work closely with manufacturers who adhere to fair labor practices and utilize eco-friendly materials whenever possible.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.